With the rapid development of society and economy, consumers have higher demands for products and services. As for ceramic tile products, which are an important part of the home environment, quality and after-sales service are undoubtedly the focus.
According to iiMedia’s “Annual China Home Furnishing Industry Chain Research and Benchmark Enterprise Case Analysis Report”, 34% of consumers’ concerns when purchasing home furnishings are “whether the after-sales service is standardized.”
Since its establishment 30 years ago, Jinduo Ceramics has always put consumer satisfaction first. Adhering to the spirit of "comprehensive, meticulous, considerate and professional", we will make every consumer a beneficiary of quality and service, and deliver quality life to thousands of households.
Putting consumers first means putting consumers’ problems first. Among ceramic tile consumers, "difficulty in laying", "uncontrollable effects" and "how to perform cleaning and maintenance" are long-standing problems.
In response to these concerns, Jinduo Ceramics has comprehensively upgraded its terminal services and launched the "Golden Butler" service to reduce the difficulty of consumer decision-making, purchase, installation and maintenance, and to highlight the brand's warmth.
The service scope of "Golden Butler" covers pre-sales, sales and after-sales, including free door-to-door measuring, free effect design, free delivery, 7-day no-reason returns, free paving guidance, free processing and application guidance, Free paving effect acceptance, free replenishment, free exchange and free cleaning and maintenance guidance are a total of ten gold medal benefits, providing consumers with a brand-new service experience.
01
Pre-sales service upgrade
Let you buy with confidence
In the process of purchasing ceramic tiles, consumers often fall into the dilemma of not knowing which one to choose to look good, and worry about discovering unsightly problems after the tiles are laid. Based on the actual needs of users, Jinduo Jinguanjia launched the "free door-to-door measuring", "free effect design" and "7-day no-reason returns and exchanges" services before sales. Among them, the free effect design is backed by "free effect design" with millions of decoration renderings resources. Jinduo Design Park" realizes the idea of "what you see is what you get".
02
After-sales service upgrade
No worries
For a long time, the ceramic tile industry has been in a "semi-finished product" state, and the service process is considered complete when it is delivered to your door. This creates many hidden dangers for consumers in processing, paving, and maintenance.
The service of Jinduo Golden Butler starts from the heart and provides consumers with 360-degree considerate after-sales service. From processing, paving, paving acceptance, replacement of goods to cleaning and maintenance, one-on-one tracking and guidance will be provided to eliminate the need for your worries.
Upgrade consumer services to make the Jinduo brand "more warm". At a time when consumer demand is constantly escalating, people's yearning and pursuit of quality and beautiful life are an important driving force for brand development. As a first-line brand of ceramics, Jinduo Ceramics not only protects the rights and interests of consumers with high quality and service, but also promotes the standardization of services of ceramic enterprises and protects every moment of quality and beauty.
